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Terms of Sale

These terms apply when you buy a print on agneart.com. Original paintings, portraits, rugs and commissioned projects are agreed individually; write to me about those.

Seller

Agnė Kišonaitė, individual activity certificate No. 637458, M. K. Čiurlionio g. 2, 03104 Vilnius, Lithuania. Email agne@agneart.com, phone +370 608 75232.

The prints

Each print is made to order after you pay. It is printed, framed if you chose a frame, packed and shipped by Printumo, my print-on-demand partner, on fine art paper with archival pigment inks. Colours on a screen can differ slightly from the printed result.

Prices and payment

Prices are in euros. The delivery cost depends on the size, the frame and the country, and is shown in the basket before you pay. Payment is handled by Stripe; I never see or store your card details. The contract is made when your payment is confirmed, and Stripe emails you a receipt.

Delivery

Production takes 1–2 business days. Delivery then takes 2–5 business days in Europe and 3–7 business days to the United States and Canada. These are estimates, not guarantees. When your print is dispatched I email you a tracking link. If an order has not arrived within 30 days of payment, write to me and I will send a replacement or refund you in full.

For deliveries outside the European Union, the destination country may charge import duties or taxes. These are paid by the recipient and are not included in the price.

Your right to return a print

If you are a consumer, you may return a print for any reason within 14 days of receiving it.

  • Tell me within those 14 days by email at agne@agneart.com, with your name and the order date. You can use the form at the end of this page.
  • Send the print back within 14 days of telling me, undamaged and in its original packaging, to the return address I send you when you notify me. You pay the cost of returning it.
  • I refund the price of the print and the standard delivery cost you paid, to the payment method you used, within 14 days of your notice. I may wait until the print has arrived back or you have shown proof of posting.
  • If the print comes back damaged or worn through handling beyond what is needed to look at it, I may reduce the refund accordingly.

This right does not apply to work made specially for you on request, such as a size or frame that is not offered on the site.

Damaged or faulty prints

If a print arrives damaged or faulty, write to agne@agneart.com as soon as you notice, with your order date, a short description and photos of the print, the packaging and the shipping label. You will get a free replacement or a full refund, and you do not need to send anything back unless I ask. You also have the legal guarantee of conformity for two years from delivery.

All artworks and images are © Agnė Kišonaitė. Buying a print gives you the print itself, not the right to reproduce the image.

Personal data

To fulfil an order, your name, address and email are passed to Stripe for payment and to Printumo for production and delivery. Details are in the Privacy Policy.

Complaints and law

Write to me first; I will answer within 14 days. Consumers in Lithuania may also contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt. These terms are governed by the law of Lithuania; if you are a consumer elsewhere in the EU, you keep the protection of the mandatory rules of your own country.

Withdrawal form

To: Agnė Kišonaitė, agne@agneart.com. I hereby give notice that I withdraw from my contract of sale of the following print: … Ordered on / received on: … Name: … Address: … Date: …

These terms were last updated on 5 October 2026.